Frequently asked questions
Should you not find the answer to your question here, please call us +49 (0)40 30 9998 0 or contact us directly via E-Mail
What are the check-in and check-out times?
Check-in is at 3:00 pm and Check-out is at noon.
Does the hotel offer a late check-out?
Yes, we offer a late check-out, if it’s available. Please contact our Front Office Team early in advance.
How long is the SPA area open?
The SPA area opens at 07:00 am and closes at 11:00 pm. The hotel offers a pool, whirlpool, sauna, steam bath and a fitness room.
What is the pet policy?
Pets are welcome in the hotel for a surcharge. Your dog is greeted with its own bed, a food bowl and some treats. The cost per day, per dog is 25 €.
Is there parking available and how much does it cost?
We cooperate with the Gänsemarkt Parkhaus, located behind the hotel. We can park your car for you and take care of your luggage too. The cost per day is 32 €.
Please note, the parking garage Gänsemarkt will be closed from July 15 to August 11 for maintenance reasons. The following parking garages are available in the surrounding:
Parkhaus Neue ABC-Straße | 30 € per day, 4,50 € per hr.
Parkhaus Hanseviertel APCOA | 28 € per day, 3,50 € per hr.
Parkhaus Stadthöfe (Bleichenhof) APCOA | 32 € per day, 3,90 € per hr.
What are the breakfast opening hours and what is included?
The breakfast buffet included fresh juices, egg dishes, waffles and pancakes. On weekdays it opens from 6:30 am until 11:00am and on weekends from 7:00 am until 2:00 pm. The cost per person is 29 €, children until 6 years of age can enjoy the breakfast for free and children from 7 until 13 years of age pay 14,50 €.
Does the hotel have smoking rooms?
No, the hotel doesn’t have smoking rooms. Smoking is allowed at the roof top terrace.
Is there rooms with connecting doors?
Yes, the hotel has connecting rooms available.
How much is a taxi from the airport to the hotel?
The Hamburg Airport is located 12 km north of the city. The approximate driving time is 20 minutes and costs approximately 25 €. The hotel also offers a driving butler service, who personally picks you up for a surcharge of 75 € per drive. Upon request you can also book our driving butler service for other destinations.
Are there gift vouchers available?
Yes, you can buy gift vouchers for the [m]eatery bar + restaurant, for rooms and for SPA treatments. Gift vouchers can also be bought online.
Does the hotel offer extra beds or baby beds?
A baby bed is free of charge and includes a baby bathtub and a SIDE-stuffed animal. The extra bed cost 40 € per night.
Is there WIFI and how much does it cost?
The WIFI is free of charge for all hotel and restaurant guests.
What is the distance to the main central station?
You can reach the main central station in 5 minutes with the subway (U2 Gänsemarkt and U1 Stephansplatz) or you can walk approximately 20 minutes.
Is there a bank available near the hotel?
Yes, Hamburger Sparkasse, Commerzbank and Santander are located within walking distance of the hotel.